Maintenance Requests
Below you’ll find useful information and DIY videos for common household problems that may arise.
We understand that maintenance issues can arise at any time. You may submit a maintenance request directly to our staff by calling our maintenance department directly at (504)274-2825.
Emergencies
Gas Odor
Immediately call the Gas Company’s emergency number below when a gas odor is detected. If gas odor persists, turn off gas appliances and turn gas off at the meter until help arrives. If Gas Company cannot remedy the problem, contact your Property Manager immediately.
– Entergy Gas Emergency: 504-636-2020
– Atmos Gas Emergency: 866-322-8667
Broken Pipes, Faucets or Fixtures
If you have a broken pipe or faucet or fixture that is leaking water, immediately turn water off at the valve nearest the leak. If there is no cut-off valve, turn water off at the main house cut-off valve or the meter, in order to minimize damage to the property and your belongings.
Any leaking water pipes, dripping faucets or constantly running toilets, must be reported to our office immediately. These problems can cause serious damage, as well as excessive water bills. If such problems are not promptly reported to the Property Manager, the Lessee may be charged for excessive water consumption and/or for the cost to repair any damage caused by leaks.
No Electricity
If power goes off to all or a part of your house or unit, first check the circuit breaker or fuse box. It is the Lessee’s responsibility to make sure the problem is not with the breaker or fuses. Reset breaker or replace any blown fuses with the same size fuses. If the problem persists, contact your manager. If an electrician is sent and the problem is only a tripped circuit breaker, a blown fuse and/or caused by Lessee’s appliances, Lessee may be held responsible for the bill.
The video below will show you how to reset the breakers in your home.
Maintenance & Repairs
Yard & Grounds Maintenance
Unless specifically stated otherwise in the Lease, it is Lessee’s responsibility to keep the interior of the premises clean and the exterior and yard area free of tall grass, weeds, litter, trash and debris, etc. If Lessee fails to maintain yard when it is his/her responsibility to do so and the Lessor/Agent requires cleaning be done, the work may be done by Lessor’s workmen at Lessee’s expense.
Locks, Keys & Access
Agent and/or Lessor has the right of entry in case of an emergency, if repairs are needed, to make inspections, or to show the property to prospective tenants or purchasers. Agent/Lessor will make reasonable efforts to gain access by contacting Lessee but, if Lessee cannot be reached or if an acceptable appointment cannot be arranged, Agent/Lessor or an authorized technician will be allowed to go into the unit with the keys.
No locks can be added or changed without prior written consent of Agent. Agent must be provided with any new keys.
If a replacement key is needed, or Lessee is locked out of the premises, Lessee must pay for key duplication and, if Agent delivers key to the premises, there will be a $50 minimum charge.
Smoke Detectors
If smoke detectors are provided, Lessee must check and replace batteries as needed, at his/her expense.
Watch the video below for step by step instructions on how to change the batteries in your smoke detector.
Plumbing Stoppages
If a plumber is called to unstop a toilet, sink and/or shower/tub drains, etc., and any foreign objects are found, such as sanitary products, too much paper, hair, grease, toys, etc., Lessee will be responsible for repair costs.
The videos below provide instructions on how to unclog the toilet or drain without calling a plumber.
Air Conditioning/Heating Maintenance
For premises with central air/heat or window air-conditioning unit(s), it is Lessee’s responsibility to keep the filters cleaned or changed on a regular basis. It is best to change the filter monthly. IF A SERVICE CALL IS NECESSARY BECAUSE OF A DIRTY FILTER, LESSEE WILL BE CHARGED FOR THE SERVICE CALL AND ANY REPAIRS RESULTING FROM THE FILTER NOT BEING CHANGED. Clean filters enable the units to perform better and help keep Lessee’s utility costs low. In addition, grass and weeds must be kept from around the outside condensing units at all times.
Below is an instructional video about how to change the air filter in your home.
Submit a Maintenance Request
Have a maintenance or repair issue that was not addressed here? No problem. To submit a maintenance request call (504)274-2825 to speak directly to our maintenance department.