Frequently Asked Questions

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Owner FAQ

How/where do I access my monthly statements?

The Owner Web Access portal is a secure site that gives you access to your monthly statements, copies of bills, reports, etc. If you already have an account, you may access this site, by clicking the “Login” button in the top right corner of our website. Then you will be prompted to enter your username and password.

If you do not have an Owner Web Access account set up yet, you may call Andre Ransom at 504-274-2812 or click here to send Andre an email. She will then create a username using the email address of your choice. At that time you will receive an email from “donotreply@rentmanager.com” prompting you to finalize your account by creating a password.

Who do I contact if I have a question about my statement?

If you have a question about your statement, you may contact your Property Manager or call Rae Cames in our Accounting Dept 504-274-2805 or click here to send Rae an email.
Who do I contact if I am locked out or unable to login to Owner Web Access?

If you are locked out or unable to login to your Owner Web Access account, please contact Andre Ransom at 504-274-2812 or click here to send her an email.
Is there a direct deposit option for monthly disbursements?

Yes! Please complete and return this Owner Electronic Deposit Form along with a voided check to our office and we’ll get you started.

Condo FAQ

Will I be billed for my monthly condo dues?
You will not be billed for your monthly condo dues. This payment is due on the first of each month.

A statement will be sent to you only in the case that a payment was not received or if there is a balance due for any reason.

How/where do I pay my monthly condo dues and/or special assessments?

We offer a few options to pay your monthly condo dues and/or special assessments. Please be sure to include your name and address (including unit number) with your payment, so we can apply your payment correctly.

** Click here for a complete list of payment options.

Who do I contact with questions regarding condo dues?

If you have a billing question related to your condo, please contact the Association Manager or Stephanie Gregoire at 504-274-2822 or click here to send her an email.
Who should I contact with a maintenance problem?

If maintenance or repairs are needed in any common areas, please contact the Association Manager. If you need the Association Manager’s contact information, you can find it in our staff directory. If you are not sure who the Association Manager is, you may call our office at (504)488-8988.

Maintenance or repairs within a unit would be the responsibility of the owner of that unit.

For Rent & Application FAQ

Can I get a key to view an available rental property?

All of our properties are shown by appointment only. Please contact the agent to schedule a showing. Each listing has a link to send an email to the agent and a phone number to call the agent directly.
What are the criteria for approving applicants?

The acceptability of prospective residents is based on the following criteria:
  • Job Stability – a) eighteen (18) months at present place of employment. b) If fewer than eighteen (18) months at present place of employment, previous employment to be verified.
  • Earning Power – monthly rental and associated payments must not total more than 30 percent of applicant’s gross income. The applicant’s total fixed obligations should not total more than 50 percent of gross income.
  • Current & Previous Residency Record – addresses for the previous two years are to be verifiable. A record of timely rental payments and appropriate care of leased premises is to be confirmed.
  • Credit – applicant must have satisfactory credit history.
  • Background Check & Criminal Report – all parties residing in the residence will be subject to a background check and criminal report.
  • Self-employed – self-employed applicants are to be verified by IRS form 1040 for the previous year.
  • Salaried Employment – verified through Personnel or Human Resources department and not through a co-worker or immediate supervisor. If it is a small, owner operated business, verify with owner only.

** For more details on the application process, related fees and documentation needed, visit our “Apply” page.

If I have been evicted in the past, would I be able to rent from Soniat Realty?

Having a previous eviction does not mean that you would automatically be denied. We take into account the reason for the eviction as well as how long ago it happened.

** For more details on the application process, related fees and documentation needed, visit our “Apply” page.

How do I apply for one of your rental listings?

Visit the “Apply” page to review our application process and submit a rental application online or you can come to our office.
Is there a fee to submit a rental application?

Yes. Online applications will have a $25.00 application fee. Paper applications will have a $30.00 application fee.

** For more details on the application process, related fees and documentation needed, visit our “Apply” page.

What documentation do I need to provide with my rental application?

Required Documentation
Please provide these required documents during the online application process.
  • Copy of Drivers License or State ID
  • Copy of last two pay stubs
  • Award letter for subsidized income (SSI, Social Security and Disability)
  • If you have pets – Provide a photo of each pet, copies of current immunization records, and veterinary office contact information

** For more details on the application process, related fees and documentation needed, visit our “Apply” page.

What additional documentation is required with my rental application if I have pets?

Please be sure to provide a photo of each pet, copies of current immunization records, and veterinary office contact information with your rental application.

** For more details on the application process, related fees and documentation needed, visit our “Apply” page.

Does Soniat Realty accept housing vouchers?

Yes! If the listing says “Section 8 Welcome” then you will be able to use a housing voucher.

If you would like more information about rental assistance programs in our community, click here.

How many people can live in the same uhttps://soniatrealty.com/tenants/community-information/nit?

The United States Department of Housing and Urban Development (HUD) guidelines stipulate two (2) people per bedroom whether occupants are adults or children.
Children sharing bedrooms:
– if under five (5) years old can be of different genders
– if over five (5) years old, must be of same gender.
I've submitted an application online. Now what?

Please provide these required documents during the online application process.
  • Copy of Drivers License or State ID
  • Copy of last two pay stubs
  • Award letter for subsidized income (SSI, Social Security and Disability)
  • If you have pets – Provide a photo of each pet, copies of current immunization records, and veterinary office contact information

Rent Payments FAQ

How/where do I pay my rent?

We offer a few different options to make rent payments each month.

** Click here for a complete list of all of our payment options.

Can I pay my rent online?

YES! Online payments can be made from your bank account or by credit card.

1. Pay directly from your checking or savings account. Simply log on to your Customer Web Access (CWA) account and click “Make a Payment” at the top of the screen. Follow the on-screen prompts, and after a few clicks, your payment will be processed. This can be a one-time payment or you can set up automatic monthly payments.
** No partial or advance payments will be accepted.
** There may be a $1.00 convenience fee for this option.

2. Pay with your credit card. Simply log on to your Customer Web Access (CWA) account and click “Make a Payment” at the top of the screen. Follow the on-screen prompts, and with just a few clicks, your rent is paid!
** No partial or advance payments will be accepted.
** There may be a convenience fee for this option. The amount of this fee varies based on the amount of your payment but is usually less than a late fee. The fee amount will be displayed on the payment screen before you complete your payment.

Can I pay my rent in cash?

Yes! The CashPay service allows you to pay your rent in CASH at one of many local retailers. To find a CheckFreePay location near you, please visit www.paylease.com/cashpay/locations.

If you would like to sign up for Cash Pay, visit or call our office and we will provide you with a CheckFreePay card. Once you have registered, just take your CheckFreePay card to any participating CheckFreePay location, present the card and make your payment. It’s just that simple!

** No partial or advance payments will be accepted and the Cash Pay location will not have access to your balance or account information.
** There is a $4.00 convenience fee for this option.

Can I pay my rent with a credit card?

YES! As part of our ongoing efforts to make paying rent convenient for you, we are now accepting online credit card payments! If you wish to make your rent payment using a credit card, simply log on to your Customer Web Access (CWA) account and click “Make a Payment” at the top of the screen. Follow the prompts and, with just a few clicks, your rent is paid!

** No partial or advance payments will be accepted.
** There is a convenience fee for this option. The amount of this fee varies based on the amount of your payment but is usually less than a late fee. The fee amount will be displayed on the payment screen before you complete your payment.

When is my rent considered late?

** All rent payments are considered late AFTER the 5th of the month. **

– Any rent payments sent by mail MUST be postmarked for the 2nd or earlier to be considered on time.
– Any rent payments dropped off at our office (including the mail slot) must be received BEFORE 5:00pm on the 5th.
– If you are unable to pay your rent in full by this deadline, call Julia Soniat at 504-274-2809 IMMEDIATELY to make payment arrangements.

Is there a fee for late rent payments?

** All rent payments are considered late AFTER the 5th of the month. **

Unless otherwise stated in your lease, you will be charged a late fee equal to 10% of your rent amount.

Rent subsidy tenants will be charged a $50.00 late fee regardless of their rent amount.

If you are unable to pay your rent in full on time, call Julia Soniat at 504-274-2809 IMMEDIATELY to make payment arrangements.

Maintenance & Utilities FAQ

Who do I contact to turn on utilities for my unit?
Who is responsible for paying the utilities (electricity, gas, water) for my unit?

For information on which utilities you are responsible for, please consult line 226 of your lease. If you are still not sure, you may contact our office at (504)488-8988.
Who do I contact for maintenance?

If maintenance or repairs are needed in your unit, you may contact our Maintenance Department directly by calling (504)274-2825 or click here to send an email request for maintenance. You may also contact your Property Manager directly. If you are not sure who your Property Manager is, you may call our main office number at (504)488-8988.

We have included some do-it-yourself videos for instructions on how to do simple repairs in your home, like unclogging a drain or a toilet, checking electrical breakers, changing the battery in your smoke detector and more.

Who should I call if I have a maintenance issue after hours, or during a weekend or holiday?

If maintenance or repairs are needed in your unit after hours, on a weekend or a holiday, you may contact our Maintenance Department directly by calling (504)274-2825 or you may contact your Property Manager.

Check out these do-it-yourself videos for instructions on how to do simple repairs in your home, like unclogging a drain or a toilet, checking electrical breakers, changing the battery in your smoke detector and more.

What if I need a replacement house key?

If you need a replacement key for any reason, you may pick one up at our office for $2.00 per key.

If you need your locks changed for any reason, please contact your Property Manager.


Still have a question? Visit the Contact us page to give us a call or send an email.