Owner FAQ
The Owner Web Access portal is a secure site that gives you access to your monthly statements, copies of bills, reports, etc. If you already have an account, you may access this site, by clicking the “Login” button in the top right corner of our website. Then you will be prompted to enter your username and password.
If you do not have an Owner Web Access account set up yet, you may call 504-274-2812 or click here to send an email. At that time you will receive an email from “donotreply@rentmanager.com” prompting you to finalize your account by creating a password.
If you have a question about your statement, you may contact your Property Manager or call our Accounting Dept 504-274-2805 or click here to send an email.
If you are locked out or unable to login to your Owner Web Access account, please call 504-274-2812 or click here to send an email.
Yes! Please complete and return this Owner Electronic Deposit Form along with a voided check to our office and we’ll get you started.
Association FAQ
A statement will be sent to you only in the case that a payment was not received or if there is a balance due for any reason.
We offer a few options to pay your monthly condo dues and/or special assessments. Please be sure to include your name and address (including unit number) with your payment, so we can apply your payment correctly.
** Click here for a complete list of payment options.
If you have a billing question related to your condo, please contact the Association Manager, call 504-274-2805, or send an email to receivables@soniatrealty.com.
If maintenance or repairs are needed in any common areas, please contact the Association Manager. If you need the Association Manager’s contact information, you can find it in our staff directory. If you are not sure who the Association Manager is, you may call our office at (504)488-8988.
Maintenance or repairs within a unit would be the responsibility of the owner of that unit.
For Rent & Application FAQ
All of our properties are shown by appointment only. Please contact the agent to schedule a showing. Each listing has a link to send an email to the agent and a phone number to call the agent directly.
- Job Stability – a) eighteen (18) months at present place of employment. b) If fewer than eighteen (18) months at present place of employment, previous employment to be verified.
- Earning Power – monthly rental and associated payments must not total more than 30 percent of applicant’s gross income. The applicant’s total fixed obligations should not total more than 50 percent of gross income.
- Current & Previous Residency Record – addresses for the previous two years are to be verifiable. A record of timely rental payments and appropriate care of leased premises is to be confirmed.
- Credit – applicant must have satisfactory credit history.
- Background Check & Criminal Report – all parties residing in the residence will be subject to a background check and criminal report.
- Self-employed – self-employed applicants are to be verified by IRS form 1040 for the previous year.
- Salaried Employment – verified through Personnel or Human Resources department and not through a co-worker or immediate supervisor. If it is a small, owner operated business, verify with owner only.
** For more details on the application process, related fees and documentation needed, visit our “Apply” page.
Having a previous eviction does not mean that you would automatically be denied. We take into account the reason for the eviction as well as how long ago it happened.
** For more details on the application process, related fees and documentation needed, visit our “Apply” page.
Visit the “Apply” page to review our application process and submit a rental application online or you can come to our office.
Yes. Online applications will have a $50.00 application fee. Paper applications will have a $50.00 application fee.
** For more details on the application process, related fees and documentation needed, visit our “Apply” page.
- Copy of Drivers License or State ID
- Copy of last two pay stubs
- Award letter for subsidized income (SSI, Social Security and Disability)
- All tenants are required to create a pet/no pet profile through our 3rd party pet screening service to ensure they understand our pet and animal policies: https://soniatrealty.petscreening.com/ . Tenants will be required to provide a photo of their pet, copies their of current immunization records, veterinary contact info, and fill out some additional questions regarding their animal. For tenants who DO NOT have pets, you are still required to fill out a no pet profile confirming you understand our pet policies.
** For more details on the application process, related fees and documentation needed, visit our “Apply” page.
PETSCREENING IS A REQUIRED PART OF THE APPLICATION PROCESS FOR ALL APPLICANTS:
A welcoming environment is paramount to all of our residents with or without pets as well as animals. To help ensure ALL of our residents understand our pet and animal-related policies, we use a third-party screening service and require EVERYONE to complete a profile. This process ensures we have formalized pet and animal-related policy acknowledgments and more accurate records to create greater mutual accountability. If you need accommodation in another way, please contact us at 504-488-8988.
Tenants get started by selecting a profile category on our landing page: https://soniatrealty.petscreening.com/.
** For more details on the application process, related fees and documentation needed, visit our “Apply” page.
Yes! All of out prospective tenants are required to create a pet screening profile to ensure all of our tenants understand our pet and animal policies. If you do not have a pet, there is no charge to create a profile and you just need to answer a few brief questions!
If you would like more information about our pet screening service you can visit our screening page here: https://soniatrealty.petscreening.com/ .
Our 3rd party pet screening service charges between $20-$25 for the first household pet and $15-20 per additional household pets. If you do not have a pet or have a service/assistance animal, there is no cost.
If you would like more information about our pet screening service you can visit our screening page here: https://soniatrealty.petscreening.com/ .
Yes! If the listing says “Section 8 Welcome” then you will be able to use a housing voucher.
If you would like more information about rental assistance programs in our community, click here.
The United States Department of Housing and Urban Development (HUD) guidelines stipulate two (2) people per bedroom whether occupants are adults or children.
Children sharing bedrooms:
– if under five (5) years old can be of different genders
– if over five (5) years old, must be of same gender.
- Copy of Drivers License or State ID
- Copy of last two pay stubs
- Award letter for subsidized income (SSI, Social Security and Disability)
- If you have pets – please fill out a pet profile through Petscreening: https://soniatrealty.petscreening.com/
Rent Payments FAQ
We offer a few different options to make rent payments each month.
** Click here for a complete list of all of our payment options.
YES! Online payments can be made from your bank account or by credit card.
1. Pay directly from your checking or savings account. Simply log on to your Customer Web Access (CWA) account and click “Make a Payment” at the top of the screen. Follow the on-screen prompts, and after a few clicks, your payment will be processed. This can be a one-time payment or you can set up automatic monthly payments.
** No partial or advance payments will be accepted.
** There may be a $1.00 convenience fee for this option.
2. Pay with your credit card. Simply log on to your Customer Web Access (CWA) account and click “Make a Payment” at the top of the screen. Follow the on-screen prompts, and with just a few clicks, your rent is paid!
** No partial or advance payments will be accepted.
** There is a 4% convenience fee for this option. The amount of the fee varies based on the amount of your payment but is usually less than a late fee. The fee amount will be displayed on the payment screen before you complete your payment.
Yes! The CashPay service allows you to pay your rent in CASH at one of many local retailers. To find a CashPay location near you, please visit www.paylease.com/cashpay/locations.
If you would like to sign up for CashPay, visit or call our office and we will provide you a CashPay account number. Once you have an account number, go to any participating CashPay locations and follow the instructions provided to submit a rent payment. It’s just that simple!
** No partial or advance payments will be accepted and the CashPay location will not have access to your balance or account information.
** There is a $4.00 convenience fee for this option.
YES! As part of our ongoing efforts to make paying rent convenient for you, we are now accepting online credit card payments! If you wish to make your rent payment using a credit card, simply log on to your Customer Web Access (CWA) account and click “Make a Payment” at the top of the screen. Follow the prompts and, with just a few clicks, your rent is paid!
** No partial or advance payments will be accepted.
** There is a convenience fee for this option. The amount of this fee varies based on the amount of your payment but is usually less than a late fee. The fee amount will be displayed on the payment screen before you complete your payment.
** All rent payments are considered late AFTER the 5th of the month. **
– Any rent payments dropped off at our office (including the mail slot) must be received BEFORE 5:00pm on the 5th.
– If you are unable to pay your rent in full by this deadline, call 504-274-2814 IMMEDIATELY to make payment arrangements.
** All rent payments are considered late AFTER the 5th of the month. **
Unless otherwise stated in your lease, you will be charged a late fee equal to 10% of your rent amount.
Rent subsidy tenants will be charged a $50.00 late fee regardless of their rent amount.
If you are unable to pay your rent in full on time, call 504-274-2814 IMMEDIATELY to make payment arrangements.
Collection accounts remain on your credit report for up to seven years from the original delinquency date, or the date of the first late payment that led up to the collection status. If you have obtained a recent copy of your credit report and the collection account is not appearing, it may simply have been removed due to its age. However, this does not necessarily indicate whether the eviction is still appearing on your rental history report.
While positive rental payment history may be included in your Experian credit report, your report will not show eviction information. Eviction records can be found in a separate rental history report, which can be obtained through a tenant screening company or through Experian RentBureau.
Maintenance & Utilities FAQ
Orleans Parish
Sewerage & Water Board
Entergy – Electricity
Entergy – Gas
Cox Cable
Jefferson Parish
Jefferson Parish Water Department
Entergy – Electricity
Entergy – Gas
Atmos – Gas
Cox Cable
For information on which utilities you are responsible for, please consult line 226 of your lease. If you are still not sure, you may contact our office at (504)488-8988.
For maintenance & service requests:
Non-emergencies: Log into your Customer Portal and report the service request.
Emergencies: Call your property manager or our Maintenance Department at (504) 274-2825. If you are not sure who your Property Manager is, you may call our main office number at (504)488-8988.
We have included some do-it-yourself videos for instructions on how to do simple repairs in your home, like unclogging a drain or a toilet, checking electrical breakers, changing the battery in your smoke detector and more.
If maintenance or repairs are needed in your unit after hours, on a weekend or a holiday, you may contact our Maintenance Department directly by calling (504)274-2825 or you may contact your Property Manager.
Check out these do-it-yourself videos for instructions on how to do simple repairs in your home, like unclogging a drain or a toilet, checking electrical breakers, changing the battery in your smoke detector and more.
If you need a replacement key for any reason, you may pick one up at our office for $2.00 per key.
If you need your locks changed for any reason, please contact your Property Manager.
Still have a question? Visit the Contact us page to give us a call or send an email.